Privacy Policy

Platform is committed to storing and protecting your data in full compliance with GDPR regulations and will review this data policy annually. 

Who We Are

Platform is committed to maintaining the trust and confidence of visitors to the web site. In particular, Platform wants you to know that Platform is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. In this Privacy Policy, there is a lot of detailed information on when and why Platform collects your personal information, how it’s used, the limited conditions under which it may be disclosed to others and how it’s kept secure.


Like most websites, Platform’s website uses cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses our websites. Cookies are essential for the effective operation of Platform’s website and to help you buy tickets online. They are also used to tailor the products and services offered and advertised to you, both on Platform’s website and elsewhere.

Google Analytics

When you visit www.platform-online.co.uk, Platform uses Google Analytics to collect standard internet log information and details of visitor behaviour patterns. Platform does this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. Platform does not make, and does not allow Google to make, any attempt to find out the identities of those visiting our website.


Any information about monitoring of guest access wifi in your venue:

When you use Platform – CAFÉ Wi-Fi we may collect data about:


a) your device;
b) the volume of data which you use;
c) the websites and applications which you access; and
d) your usage by access time, frequency and location.

​Mailing Lists

As part of the registration process for our monthly e-newsletter, Platform collects personal information. Platform uses that information for a couple of reasons: to tell you about Platform’s programme; to contact you if additional information from you is required; to check records are right and to check every now and then that you’re happy and satisfied. Platform doesn’t rent or trade email lists with other organisations and businesses.

Platform uses a third-party provider, MailChimp, to deliver the programme newsletters. Platform gathers statistics around email opening and clicks using industry standard technologies to monitor and improve the e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing Platform’s info@platform-online.co.uk

​Ticketing Data

When you purchase a ticket (or tickets), merchandise, membership or gift voucher(s) through the Platform Box Office or online your name, address data, email and contact number will be stored in Platform’s Box Office system, Ticketsolve. Platform does not store any of your financial data.

You may, of course, purchase a ticket (or tickets) in person without supplying the aforementioned personal data. Please be assured that Platform does not share your personal details with any other company without your consent.

Our Partners and People We Work With

Platform may share anonymised personal information with other organisations, including funders, who use this to analyse Platform’s activity to understand the impact of the public investment made in Platform.

Many of the events at Platform are presented in partnership, however none of your personal information is shared with visiting artists, companies or creative organisations – your data is stored and used by Platform.

​Access to Your Personal Information

You are entitled to view, amend, or delete the personal information that Platform holds. Email your request to our Marketing & Communications Manager, Laura Brandie at laura@platform-online.co.uk